Sale
Men's Quest Shorts
$60.00
$15.00
Refund policy
Returns & Exchanges
Products marked FINAL SALE are not eligible to be returned or exchanged.
Please allow up to 30 business days for your exchange to be processed. If you receive defective or incorrect items, please contact us at info@pearlizumi.com or 800-328-8488, prior to sending these items back.
New and unused merchandise may be returned with the original tags attached up to 30 days from the date of fulfillment for a refund or exchange. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
⚠️ Important: Please do not combine returns in one package. Each return label is uniquely linked to a specific item, and only the item associated with that label will be processed. Combining items may result in delays or unprocessed returns.
[button title="Initiate Return" type="default" link="https://returns.pearlizumi.com/#/"]
[accordion heading="The return form says I need to include my packing slip, but I can't find it." content="Our packing slips are either in a plastic envelope on the outside of the box, or under the shipping label. If yours was under the shipping label and you cut it in half, please submit the part with your order number and item. If you have thrown away your packing list please print a copy of your order confirmation email and include that with your return."][accordion heading="I cut the hang tags off the garment, can I still return it?" content="If you have only removed the hang tags, then yes, you can still return the new and unused item. However, you will need to include the hangtags with your return so we can reattach them at the warehouse. Unfortunately, if you have also removed the sewn in white product care tags, we will be unable to accept the return."][accordion heading="I need to return something, but my credit card number has changed since I made my order, can I still get my refund?" content="If you received a new credit card number from the same issuing bank, it will not be a problem to refund your credit card. Just like all pending payment transactions carry forward onto your new card, so will your refunds.
However, if you closed the account with that issuing bank and opened a new credit card with a different bank, please contact us at info@pearlizumi.com before sending back your return."][accordion heading="I received my return email confirmation, but I don't see my refund on my statement. Are you sure it went through?" content="Most banks take 3-6 business days for the refunded amount to reflect in your available balance. While 3-6 business days is standard, some banks can take much longer. If you use multiple cards for your online transactions, please be sure you are checking the correct account. If you used PayPal to checkout, your refund will go back to your PayPal account. You then have the option to use that amount for any future payment via PayPal or you may transfer it to your bank account."]
However, if you closed the account with that issuing bank and opened a new credit card with a different bank, please contact us at info@pearlizumi.com before sending back your return."][accordion heading="I received my return email confirmation, but I don't see my refund on my statement. Are you sure it went through?" content="Most banks take 3-6 business days for the refunded amount to reflect in your available balance. While 3-6 business days is standard, some banks can take much longer. If you use multiple cards for your online transactions, please be sure you are checking the correct account. If you used PayPal to checkout, your refund will go back to your PayPal account. You then have the option to use that amount for any future payment via PayPal or you may transfer it to your bank account."]
Returns
- PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition.
- FINAL SALE items are not eligible for return.
- New and unused merchandise may be returned with the original tags attached, up to 30 days from the fulfillment date, for a refund.
- Please return item(s) in the original packaging.
- Returns will be refunded to the original card used to purchase the item(s).
- The online return process will require a printer, as you are provided a PDF that includes a shipping label and return document. If you do not have a printer, a local office supply store or library may be able to assist in printing.
- Return authorization is not necessary, and we do not issue RA numbers for consumer returns.
- Returns and exchanges are only accepted for products purchased directly through www.pearlizumi.com. If you purchased from a retail partner or another source, then please complete your return or exchange with them.
Exchanges
- PEARL iZUMi reserves the right to refuse any items deemed to be in an unsanitary or unsafe condition.
- FINAL SALE items are not eligible for an exchange.
- If the exchanged item is no longer available for us to fulfill, the original card used to purchase will be automatically refunded for the order (excludes shipping).
- RETURNING AN EXCHANGED ITEM: While our automated system only allows for an item to be returned or exchanged one time, we are happy to help set up a return for this item. Please email info@pearlizumi.com with "EXCHANGE RETURN" and our customer support team will be happy to assist.
- New and unused merchandise may be exchanged for the same item, in a new color or size, with the original tags attached.
- New items will ship once returned items have been received and processed.
- Exchanges will be accepted up to 30 days from the date of fulfillment.
- Please return item(s) in the original packaging, if possible.
- The online exchange process will require a printer, as you are provided a PDF includes a shipping label and return document. If you do not have access to a printer, feel free to visit your local UPS store.
PEARLiZUMi.com 30-Day Fit Guarantee
[accordion heading="What does the 30-day fit guarantee cover?" content="If you are dissatisfied with the fit of your new PEARL iZUMi gear, regardless of usage, the product may be refunded within 30 days of purchase at PEARLiZUMi.com. Items will be refunded not exchanged. FINAL SALE items are not eligible for the 30 Day Fit."] [accordion heading="Is my FINAL SALE item eligible for the 30 Day Fit Guarantee?" content="30 Day Fit Guarantee does not cover FINAL SALE items for a return or exchange."] [accordion heading="Does my PEARLiZUMi.com purchase qualify for a 30-day fit guarantee?" content="To qualify, you must present the original PEARLiZUMi.com order number and mail the product back to PEARL iZUMi. FINAL SALE items are not eligible for a 30 day fit guarantee. Refunds will be credited to the payment form used to make the original purchase. You have 30 days from the date of fulfillment to utilize the 30-Day Fit Guarantee."] [accordion heading="What is the process to file a PEARLiZUMi.com 30-day fit guarantee?" content="Please reach out to customer service at info@pearlizumi.com to initiate the 30-Day Fit Guarantee. "] [accordion heading="How long should I expect for my PEARLiZUMi.com 30-day fit guarantee refund to process?" content="Email notification is sent upon receiving your return, please allow 10-14 business days for the credit to be reflected on your original form of payment after you receive your email notification."] [accordion heading="What if I purchased my product outside of PEARLiZUMi.com?" content="Please contact the authorized retailer you purchased the item from."]